Published: Wednesday, 07 February 2018

World Consumer Rights Day (WCRD)

The World Consumer Rights Day was established on 15 March 1983 by the Consumers International (CI) to promote consumer rights around the world. CI brings together over 200 member organizations including ADECOR in more than 100 countries to empower and champion the rights of consumers everywhere by acting as their voice in international policy-making forums and the global marketplace to ensure they are treated safely, fairly and honestly.  Serving as the independent and authoritative global voice for consumer rights, each 15th March of every year, the CI in collaboration with its members and other partners organize and celebrate the World Consumer Rights Day at international and national level in different countries.

Each year, the Consumers International provides a theme, concept and opportunities for coordinated action. Members and partners work within the theme, adapting it to suit their national context and link their activity back to the global day of action.

The world consumer day 2018’s theme is “Making digital marketplaces fairer”.  

 Inspired by Consumer International, ADECOR (Rwanda Consumer’s Rights Protection Organization) joins this initiative with the theme: “Making digital finance services fairer for all”.  This theme has been chosen by ADECOR to increase awareness of digital financial literacy, especially among the rural population and to advocate for easy access to digital finance services. Financial literacy and financial education programs provide an opportunity to enhance and cultivate the uptake of Digital Finance Services.. About 46% of Rwandan adults have access to digital financial services (DFS) enabled products and services. However, not all these adults actually use these services. Only about 15% are using DFS to facilitate payments and transfers. Transfer and receiving income and payments account are 58% and 56% respectively. Other transactions include savings (41%) and credit (8%). Frequency of use is at 76% of DFS users are active users as they transact monthly while 23% use it less often and only 1% are dormant. To further deepen DFS usage, the private sector and the whole community should be encouraged to make payments digitally. Some of the challenges customers face in digital finance services includes service downtime, agent liquidity, PIN Security, customer support, wrong transaction, agent overcharging and unclear pricing among others.

 

Digital service downtime is a challenge to customers

 

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Consumer's Rights Workshop!

Consumers are the largest economic group, affecting and affected by almost every public and private economic decision. so their rights should be protected and promoted to attain sustainable development
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Consumer's Rights Workshop!

Consumers are the largest economic group, affecting and affected by almost every public and private economic decision.