Food Products and Beverages

After noticing that consumers face a series of problems in different areas, this association has opted to fix those areas to be their concern in order to set and define mechanism of protection and advocacy for the sole benefits of consumers who are in turn the engines of our country’s economic growth.

Problems encountered by consumers in all these thematic areas are not the same. It is in this framework that ADECOR has undertaken a conduction of research to see the most striking problems affecting the interests of consumers within these sectors.

To make sure the provided information is shared by all the consumers, this research was carried out in all provinces of the country including even the remote districts of Rwanda in courtsides.

By means of questionnaires to literate people and to illiterate ones with the help of ADECOR research agents, we have succeeded to collect data from different people in age, regions, views and understanding. We are convinced that the data provided reflects the real situation on the field.

In the following lines, we are going to be highlighting challenges faced by consumers in this area. Note that the contents of these research data include both ideas of respondents and observation of researchers during different inspections.

- Expired Items

-Critical hygienic conditions of products on sale

-Sub-standard scales

-The Foods are supposed to be a balanced diet, in good condition i.e. not expired and also the drinks should be standardized indicating the date of manufacture, concentrate compounds bearing the standard mark of the bureau of standards.

The foods sold to different people should be stored in good storage facilities as well as in proper and hygienic conditions.

The products should have improved quality and reliability.

They should have lower and affordable cost to-In the areas of weights and measures, most of the consumers are complaining that the quantity of the products bought are always less, few and not correct because they are always under-weight. This is because the instruments of measuring the kilograms are manipulated.

The traders are not aware of the government laws that regulate commerce because it is illegal to use unfair practices in business against the consumers.

Most do not give guarantees for their products and some do not give the invoices but if they give , it is indicated that goods once sold cannot be returned!!!!

 Customer care is very poor because the traders will always look at the customers dressing code and categorize.

-Some traders sell expired products, junk food and fake products which are not original and they charge the same price.


Foods and Beverages should be of good quality




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