After noticing that consumers face a series of problems in different areas, this association has opted to fix those areas to be their concern in order to set and define mechanism of protection and advocacy for the sole benefits of consumers who are in turn the engines of our country’s economic growth.

Problems encountered by consumers in all these thematic areas are not the same. It is in this framework that ADECOR has undertaken a conduction of research to see the most striking problems affecting the interests of consumers within these sectors.

To make sure the provided information is shared by all the consumers, this research was carried out in all provinces of the country including even the remote districts of Rwanda in courtsides.

By means of questionnaires to literate people and to illiterate ones with the help of ADECOR research agents, we have succeeded to collect data from different people in age, regions, views and understanding. We are convinced that the data provided reflects the real situation on the field.

In the following lines, we are going to be highlighting challenges faced by consumers in this area. Note that the contents of these research data include both ideas of respondents and observation of researchers during different inspections.

-Expensiveness of MTN services

-Malpractice in MTN technical operations

-Tigo network coverage is not equally spread in all rural areas

-Some of the communication equipments are dangerous to the environment and toxic, the government should have a dumping site or recycle waste areas for expired or old technology products.

-There are some traders who are bringing some pirated products and mixing with the originals. These traders charge the same price as original.

-There should be low rates for communication tools especially the mobile phones which are constantly used.

-For the Communication service companies like MTN, TIGO, AIRTEL… sometimes there is no connection, or giving wrong signals and charging airtime even before use, roaming services are not arbitrarily like companies outside Rwanda.

-The consumer Association will have to try to educate the consumers against dumping of bad products in the country.

-There should be consumer rights to access the computers, telephones and the internet.


A poster of one of Rwanda's leading telecommunication company, MTN






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