After noticing that consumers face a series of problems in different areas, this association has opted to fix those areas to be their concern in order to set and define mechanism of protection and advocacy for the sole benefits of consumers who are in turn the engines of our country’s economic growth.

Problems encountered by consumers in all these thematic areas are not the same. It is in this framework that ADECOR has undertaken a conduction of research to see the most striking problems affecting the interests of consumers within these sectors.

To make sure the provided information is shared by all the consumers, this research was carried out in all provinces of the country including even the remote districts of Rwanda in countrysides.

By means of questionnaires to literate people and to illiterate ones with the help of ADECOR research agents, we have succeeded to collect data from different people in age, regions, views and understanding. We are convinced that the data provided reflects the real situation on the field.

In the following lines, we are going to be highlighting challenges faced by consumers in this area. Note that the contents of these research data include both ideas of respondents and observation of researchers during different inspections.



Some of public buses in Kigali city


-Daily increase of transportation fee

Transport is a big problem to the consumers, First the ticket prices are very high to the consumers without proper justification e.g. . ONATRACOM TRANSPORT has very low fares and the Buses are big comfortable and in good condition

-unequal distribution of taxi in all the areas of the country. In the Country-sides many people lack means of transport because all the vehicles are mostly available in Kigali city and they only travel up country but come back to Kigali.

-When there are many people at the bus stations or during the school opening days and during the football matches the owners of the transport vehicles usually increase the fees.

This is a big problem to consumers in the countryside who are always late for their duties due to lack of sufficient transport means.

-The Drivers should be properly trained and qualified to attain licenses to drive public transport in order to avoid unnecessary accidents that happen due to carelessness or not observing the road safety rules.

-There is no proper tariff for the motor-cycle taxis thus they can charge you according to the way they perceive; others complain they don’t have change so that they can remain with the balance.

-The Motorcycles should observe the traffic rules accordingly and stop at the zebra crossings and also to stop over speeding which brings a lot of accidents on the roads.




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