Water and Sanitation

After noticing that consumers face a series of problems in different areas, this association has opted to fix those areas to be their concern in order to set and define mechanism of protection and advocacy for the sole benefits of consumers who are in turn the engines of our country’s economic growth.

Problems encountered by consumers in all these thematic areas are not the same. It is in this framework that ADECOR has undertaken a conduction of research to see the most striking problems affecting the interests of consumers within these sectors.

To make sure the provided information is shared by all the consumers, this research was carried out in all provinces of the country including even the remote districts of Rwanda in courtsides.

By means of questionnaires to literate people and to illiterate ones with the help of ADECOR research agents, we have succeeded to collect data from different people in age, regions, views and understanding. We are convinced that the data provided reflects the real situation on the field.

In the following lines, we are going to be highlighting challenges faced by consumers in this area. Note that the contents of these research data include both ideas of respondents and observation of researchers during different inspections.



It is in the rights of consumers to have access to clean water


-Critical service of EWSA

-the provided water is sometimes not very clean; this can bring about diseases or contamination of water borne diseases. Verification of water treatment and distribution is very crucial.

-Late intervention where a problem happens

-Corruption in serving the people(EWSA)

-To educate the people on the Hygiene standards and purification of water from the rivers

-The Water provision should be clean and in sufficient quantity to the consumers.

Water is life and everything depends on water therefore the consumers should be provided with abundant water supply in their homes and sanitation should be enhanced.

-Sanitation must be given proper consideration.Training or sensitization to the people not to mix the liquid and solid waste products as this is dangerous and harmful.

-There should be proper dumping of waste at given points of collection instead of everywhere.

-The homes should be built in well secured environment that does not allow the water or the rains to wash away the houses because if they dig the septic holes after some years, the water will spoil the houses of people living within the lower regions.

-There should be no dumping of waste materials in moving water like rivers because many people depend on the water like in grazing of animals both domestic and wild animals which are important for tourism



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